Best Buy, HSBC and Geek Squad Complaint
Oh boy, Best Buy is on my ‘canned’ list. They sold me a wireless router and 6 months support at discount if I got a credit card with them. When filling it out they said they do not ship invoices to PO boxes. I told them I don’t get mail at our address, it is too remote for the Postal Service. They said put both down and it’ll go through. We never got an invoice, I went to Best Buy twice and they said I had zero bills due. Then after 3 months I finally got a call, they said they were charging us $35 late fee monthly, and 24% interest. Even though they admitted they had gotten all our invoices back as undeliverable. HSBC said that Best Buy computer system does not connect to their computer system, so Best Buy cannot be relied upon to give accurate ‘accounts due’ information. (I paid their usury fees for the late charges just to get out from them saying we didn’t pay)
To cap it off, today the wireless network went down. I unplugged everything and reconnected; after ‘no-go’, I hit the reset button and still ‘no va’. So I called their support team, who told me that since I’d pressed the ‘reset’ button I had voided the warranty and service agreement.
Geek Squad/BestBuy will get NO money or goodwill from me unless they act right to me. So I am in their complaint log which is supposedly ‘actionable’.
The way to punish businesses who act wrongly is to spread the word, and warn others. And I’m doing that now.
A big portion of customer action is to also make sure you give the business time to rectify the mistake…. because EVERYONE makes mistakes…. give people time to make things right….. but after these two SNAFUS from Best Buy I’m very leery about their sercice, although in the past I’d always considered them a good company with fair prices for good items. But in both cases when I had ‘issues’, it was with an auxilary company they’d retained to service the agreements (HSBC with the credit card, and Geek Squad with the router and service agreement). So it’s NOT Best Buy alone that’s to blame… but ANY company doing business with another company has to ensure their auxilary support companies are as good, honest, reliable and ethical as they themselves are…. if they are not, it WILL reflect on the main company.
I’m callin’ ya out Best Buy…. fix my router issue with this and I’ll mention that you made things right…. but until you do…. this will also remain open and ‘actionable’.